Services and areas
- Armed response
- CCTV installation
- Alarm systems
Areas: Durban
What to ask before you hire
General questions worth asking any company. They are not about FIDELITY ADT (PTY) LTD (KZN) in particular.
Armed response
- What response time do you commit to for my street, and is it written into the contract?
- Is the contract month to month or fixed term, and how much notice does cancelling need?
- Who owns the alarm equipment if I cancel?
- Are your response officers registered with PSIRA?
CCTV installation
- Is footage recorded on site, in the cloud or both, and for how many days is it kept?
- Can I view the cameras on my phone, and who else can see the footage?
- Will the cameras cover my property without filming neighbours or the street more than necessary?
Alarm systems
- Is the alarm monitored, and by which control room?
- Are the sensors wired or wireless, and how long do the batteries last?
- Does the panel keep working through load-shedding, and for how long?
Any security company
- Ask for the company's PSIRA registration number and check it yourself on the official PSIRA register.
- Ask whether the staff who will install or respond are individually registered with PSIRA.
Reported crime in Durban
SAPS precinct figures for parts of Durban, April to June 2026. They describe the precinct, not this company.
| Precinct | Burglary | Robbery | Vehicle theft |
|---|---|---|---|
| Amanzimtoti | 51 | 4 | 28 |
| Bayview | 27 | 0 | 33 |
| Bellair | 34 | 2 | 14 |
| Berea | 19 | 2 | 41 |
| Bhekithemba | 33 | 13 | 3 |
Source: SAPS crime statistics. Burglary and robbery are at residential premises.